HOTEL GENERAL MANAGER
A VIKING LEADERSHIP ROLE
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed.
You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives.
You are flexible, stress resistant, focused, and a truly committed team member.
PURPOSE OF POSITION
The Hotel General Manager manages the entire Hotel Operation, this includes coordinating and leading the Hotel Department Heads onboard.
It is your duty to be hands on during peak services, to set the standard among your team and to ensure that all crew delivers service, in accordance with Viking’s STAR Service Standard.
Together with the ship’s Leadership Team, you are required to coordinate and execute onboard safety / environmental and maintenance procedures.
It is your responsibility to create a friendly, crew and guest-oriented service culture to ensure crew and guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
Plan and oversee all Entertainment / Shop’s / Concessionaire’s / Food and Beverage (F&B) events with respective Department Heads.
Plan, and manage cruise layouts together with respective Department Heads and ensure that execution is accurate and efficient, in line with Viking’s Star Service Standards.
Oversee the management and control of sales of shore excursions, future cruises and tour dispatches.
Together with the Executive Chef, coordinate cruise-based menu layouts and ensure that all F&B events and presentations are up to Viking’s high-quality standards.
Ensure the absolute cleanliness and order of the vessel, in accordance with all Public Health Policies and Procedures.
Ensure cost control and adhere to set budgets by overseeing the entire ship’s on-board finances. This includes but not limited to inventories, forecasts, purchase orders and the ship’s accounts.
Oversee and manage the vessel clearance and dis / embarkation.
Oversee the vacation planning and internal promotions for the entire Hotel Department, together with Departments Heads and the HR Manager.
Demonstrate visible leadership and interact with guests and crew alike, in accordance with Viking’s STAR Service Standard.
Work closely with Department Heads and purchasing to ensure that sufficient amounts of produce and stock are available onboard at all times and ensure that produce and stock are in line with given targets and guest count.
Be familiar with the Human Resources Manual & Shipboard Training; have an in-depth understanding of the working hours policies & procedures in accordance to Maritime Labor Convention (MLC) 2006;
be familiar with crew contracts and work schedule hours / week.
Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for The Daily Reunion , to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
Ensure that the necessary guidance / training and information to the all crew onboard, in accordance with company standards and operational needs.
Provide competent leadership to all direct reports. Responsibilities include, but are not limited to : Conducting performance reviews, including discipline as needed, ensuring MLC compliance and onboard training, succession planning, crew communication and recognition.
Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard.
Always use correct lifting techniques to prevent injuries.
Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards;
ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
Align crew attitudes to corporate objectives; positively contribute to achieving / succeeding goals (quality & financial) for all departments;
have full knowledge about safety & security procedures and operate in line with all Public Health, Environmental and Safety & Security Policies;
participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
YOUR PROFILE :
A required minimum of 5 years plus experience as a Hotel General Manager; shipboard experience is a must.
A diploma from an internationally recognized hotel school is required; craft training or equivalent is preferred.
Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills the ability to speak an additional language is an advantage.
Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems;
flexible, stress resistant, committed team player.
Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies;
team builder with exceptional work ethic, motivational skills and coaching abilities.
GUIDELINES AND REGULATIONS
Implement Standard Operating Procedures & STAR Service Standards within the department.
Ensure appropriate appearance and clothing according to the updated Grooming Standards.
The company reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
Position : Hotel General Manager
Supervisor : Director Hotel Operations
Direct reports : Financial Officer; Cruise Director; Executive Chef; Executive Housekeeper; Restaurant Manager; Systems Manager
Line Manager : Director Hotel Operations