IT Service Desk Agent
MTF Quadra
Bienne (BE), CH
vor 5 Tg.
source : WeJob

Description

  • Providing first level support to the customers by phone, e-mail or remotely
  • Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
  • Troubleshooting and resolving owned incidents and applying corrective actions
  • Restoring the degraded service’s quality as fast as possible
  • Technically or hierarchically escalate incidents or service requests and doing their follow-up
  • Process owned Service Requests
  • Informing customers of service status
  • Votre profil

  • Swiss federal diploma in IT or equivalent
  • Minimum of 3-5 years of professional experience in an equivalent position
  • Team spirit;
  • Customer and Service oriented;
  • Ability to work under pressure;
  • Dynamic
  • Mother tongue French or German, English speaking a must, third language spoken a plus;
  • Precise and rapid diagnosis ability;
  • Procedure-oriented work;
  • Sensibility to the ITIL approach;
  • IT generalist orientation;
  • Priority management skills
  • Comment postuler

    Important : Lors de votre postulation, merci de nous informer que vous avez vu notre annonce sur WeJob.

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    Suivant Nous vous souhaitons plein de succès dans votre candidature !

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