This newly created position is part of the Service Management Office (SMO) in the Solution Maintenance and Support (SMS) organization of Diagnostics IT.
The main purpose of the role is to lead a global team responsible for managing and implementing the Testing Center of Excellence within SMS.
You will lead a newly formed global team, managing and implementing testing services according to a defined framework across SMS.
This position is part of the SMO Leadership team and will report directly to the Head of SMO. In addition to supporting the internal team, you will have significant responsibilities to manage external strategic vendors (nearshore and offshore) providing services to Global Diagnostics IT in the area of Solution Maintenance and Support.
In addition, as this is a newly formed team, you will play a key role in managing the creation and organization of the team.
You will help develop the Testing Center of Excellence through the recruitment of new talent and the development of the direct reports’ skills and capabilities through timely feedback, coaching and performance reviews.
You will provide the necessary leadership to ensure the continued development of the staff including training and development planning.
The Opportunity :
Providing clear direction to and manage an organization of professionals to ensure achievement of objectives by creating : Clear performance and development plans, rewarding performance and contributing to the talent pipeline of the functionAn environment of teamwork within the teamEnsuring the right people are in the right jobs and build / develop first-line managers
Understands and takes ownership together with your leadership for the wider Global Diagnostics IT agenda and engage employees to further proactively communicate / cascade key priorities of the organization and required accountabilities within the team.
Proactively communicates / cascades priorities of Roche, Informatics and own area of responsibility
Establishes an environment where open two-way communication and learning is possible
Plans, organizes and manages the performance of team members and where necessary initiates corrective actions to cover short-
falls in performance and capability
Drives efficiency by utilizing globally harmonized processes including implementing a common process framework like ITIL standards, in support of the overall service management vision.
Ensures that defined working processes and standards (Corporate, Diagnostics and Informatics) are followed within the area of responsibility
Manages a global budget
Ensures the department is adequately resourced, focused on priorities, and manages interfaces in order to achieve its purpose.
Actively ensures a part of the entire lifecycle of the technical solution is actively managed from creation, throughout operations and enhancements up to retirement based on the roles within their area of responsibility.
Together with Solution Owners in his / her organization, ensure that the solution capabilities are aligned with the business expectations
Who you are :
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies.
Where a job title is not considered the final definition of who you are, but the starting point.
Bachelor's degree in Engineering, Business Administration or other related field
5+ years of experience with proven track record of running high performing environments in multiple technical or business domains.
3+ years international experience
Experience in delivery of large project / program and / or large maintenance and support roles
Dealt with management issues on a global level (scope, time, cost, quality, risk, team)
Experience in virtual, cross functional project team management
Good interactive and influencing skills
Strong Customer and Service Management focus
5+ years in a leadership position, and experience with managing support organizations
Background in large scale global projects, ITIL, regulatory compliance and Computer System Validation (CSV)
Experience in managing change initiatives
Experience leading multi-national teams, also in a virtual environment
ITIL knowledge, ITIL Foundation certification preferred.
Flexibility to travel for up to 25% of the time
Roche is an equal opportunity employer.
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IT Service & Operations
At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.