(Senior) Global Service Specialist (m/f/d) Medical Microscopes
Leica Microsystems
Heerbrugg, Switzerland
vor 2 Tg.

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions.

As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people.

Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We currently offer the following position in location Heerbrugg

Senior) Global Service Specialist (m / f / d) Medical Microscopes

As (Senior) Global Service Specialist (m / f / d) Medical Microscopes you will be responsible for the preparation of service concepts, documents as well as for spare parts catalogues.

Additionally, you lead the training of service technicians from all over the world to ensure customer satisfaction in repair and warranty services.

This position will be located at our Technology Hub in Heerbrugg, CH, willingness to travel will be necessary (10-20% of time for trainings).

Your Responsibilities :

  • You will be responsible for the creation and maintenance of spare parts catalogues, service manuals and drawings; in cooperation with the supplier plants
  • You advise customers on inquiries regarding spare parts orders and ensuring availability and maintaining master data (including prices) (Spare Parts)
  • The planning and procurement of the necessary spare parts within is part of your tasks
  • As part of our customer support you will be answering hotline enquiries about opto-mechanical systems
  • You plan, prepare and conduct service courses for service technicians of the SU's and dealers
  • The Management of the repair shop for Industry Division products at the Heerbrugg site is part of your responsibilities
  • Our Expectations :

  • You have a degree in a technical field, ideally within the electronics with a completed formation as certified engineer, Bachelor s Degree would be a plus
  • You have several years of professional experience in the technical field
  • You have experience with MS-Office, knowledge of SAP R / 3 and Salesforce would be a plus
  • You already gained teaching experience
  • Project management skills as well as good analytical and strategic skills
  • Excellent communication and team skills
  • Fluent English skills. Additional knowledge of German would be an advantage or the willingness to learn basic German
  • Located in the Heerbrugg area or willing to move there
  • Willingness to travel (approximately 10-20% travel time for trainings)
  • What We Offer

  • An exciting, holistic task within a global team and opportunity to work with leading edge technology and high-end products
  • A friendly and nice working atmosphere on our Heerbrugg site with great colleagues
  • We offer you an attractive remuneration package and flexible working hours
  • As part of the Danaher Group, continuous training, support and focus on your personal development is one of our key goals
  • Our Culture :

    Customer focus, innovation and teamwork are at the core of our culture and the foundation of our success. We are driven by continuous improvement to excite our customers and to create the best work environment for our people.

    Are you interested to discover new opportunities in an innovative, team-oriented environment? Do you feel that this could be your future position? Then do apply online.

    We are looking forward to your application!

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

    As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

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