Job Title IT Service Delivery Manager Region CH & AT (f / m) Location Rümlang, ZH 8153 CH (Primary)
Category IT Job Description
For our Group IT team we are looking for a dedicated personality as IT Service Delivery Manager Region CH & AT (f / m). The position is located in Rümlang (ZH) and encompasses the following main tasks :
You are responsible to ensure the quality of the delivery of IT services in Switzerland and Austria with a special focus on on-site services, maintaining high performing service support functions including IT Service Desk, Desktop Support and VIP Support
You support companies’ plant & factory environments under consideration of special requirements and services
You implement defined global service delivery processes ensuring systems, methodologies and procedures are in place and followed
You oversee incident-, request-, change- and escalation processes, ensuring high performance and accurate reporting, taking ownership, and establishing service improvement activities when required
You are responsible for leading the local IT on-site support teams to continually improve the end-user computing environment to ensure that laptops, PC’s and other access devices are built and maintained to high standards of performance and security
You manage internal and third-party teams to ensure actions are taken and to ensure a stable outsourced service delivery
You have got at least three years of relevant work or project experience in IT Service Management and / or Customer Relationship Management
You have got distinct experience as a people manager in a plant & factory environment
You distinguish yourself through solid hands-on IT knowledge as well as excellent communication-, conflict management & relationship skills.
Additionally, to very good German and English skills, you offer responsibility, proactive approach, autonomy and a good self- and time-management
Working once per week from our office in Wetzikon and travelling to Austria up to two times per month and to Ennepetal in Germany once per quarter is not an issue for you.
This position is looked after by Claudia Alban from the HR department in Rümlang. We prefer direct applications and please note that applications can only be considered if sent online through our recruitment system.