Digital IT Experience Analyst
Nexthink, Inc
Lausanne, Switzerland
vor 6 Tg.

Company Description

Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-

user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Saudi Arabia, Australia and the US.

Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.

Thanks to our fantastic growth we are looking for new rock stars!

Job Description

As a Digital IT Experience Analyst, you will have the possibility to contribute to the improvement of the productivity and satisfaction of millions of employees worldwide.

You will work in close cooperation with a Product Manager and your main responsibilities will include :

  • Defining best practices and guidelines to improve the IT experience of end users in the following areas : workspace (device, operating system) and services (business applications, productivity software, collaboration tools)
  • Defining workflows in the Nexthink product to enable the continuous improvement of the IT experience, from measurement to analysis and enhancement
  • Delivering or contributing to the delivery of high-quality documents and white papers
  • Contributing to the definition of requirements and user stories for the evolution of the product
  • Interacting with multiple internal and external stakeholders to gather, share and validate ideas, feedback, solutions
  • Function : Product Management
  • Seniority Level : Mid-Senior Level
  • Qualifications

  • 8+ years in IT Consulting or in an IT team in a Corporate environment, with experience in projects and activities aimed at enhancing the digital working environment
  • You understand the main issues and challenges hindering the productivity and satisfaction of nowadays employees while interacting with their IT environment, especially in the following areas : devices (e.
  • g. laptop, mobile phones), operating systems (e.g. Windows, macOS), productivity & collaboration suites (e.g. Office 365, G Suite), business applications (e.

    g. ERP, CRM), IT support (e.g. help desk tickets)

  • Open minded, you like thinking out of the box and you are extremely passionate about solving challenging, real-life problems
  • You have an excellent balance of technical and business skills : you are at ease in a technology environment, but you also have a clear understanding of the customer pain points.
  • Your top priority is to make the employees’ life easier.

  • You have excellent written and verbal communication skills. You are proficient in spoken and written English.
  • You are enthusiast about working in an international, collaborative and fast-paced environment
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