As a Key Account Manager Horeca (Hotels, Restaurants, Cafés), you will ensure the implementation of the national Key Account strategy defined by Nespresso Switzerland.
In this perspective, you will define and implement sales and marketing activities to achieve annual objectives on both customer acquisition, growth, and retention.
A day in the life of a Key Account Manager Horeca
Participate in market and customer size analyses and define opportunities for Key Accounts with Nespresso's support functions
Develop a comprehensive business plan to ensure sustainable acquisition and growth of key accounts
Negotiate national commercial agreements with the respective Horeca Key Accounts and act as a door opener for the regional account managers
Develop a comprehensive customer plan to drive the overall business and achieve profitable sales targets
Analyze and know the market, its evolutions and forecast future trends in collaboration with the local marketing team
Understand the customer and his guests, and integrate it into actions that enable growth and expansion
Ensure the consistency of the Nespresso brand and the consumer experience as well as a professional sales service in line with the Nespresso brand image
Optimize the presence and visibility of the brand and implement action plans such as training, public events, promotions to ensure customer satisfaction and loyalty
What will make you successful
Degree in sales or similar degree of hotel schools
At least 3 years in a Horeca environment where you have successfully achieved the requested key performance indicators and consistently demonstrated success in exceeding targets
Experience in sales, key account management or business development of Horeca customers
High negotiation and stakeholder management skills
Charismatic with an excellent ability to respectfully drive and challenge different stakeholders
Strong analytical competencies
Proven track record in project management skills
Problem-solving and decision-making mindset
English, German and French are a must
We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands.
Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses.
We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products.
With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit