Scheduling & Logistics Specialist, Patient Operations
Celgene Corporation
Boudry, Switzerland
vor 14 Tg.

Description

Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives.

Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, spirit of independence and love of challenge.

With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.

At Celgene we are committed to changing the course of human health through bold pursuits in science, life-enhancing therapies and a promise to always put patients first.

Celgene’s team are made up of passionate, talented people who contribute every day to achieving our mission of putting patients first with industry-leading programs.

What great looks like in this role

Come join Celgene for this unique opportunity to be part of the team building a leading edge Clinical and Commercial CAR T Platform that serves our patients with novel Celgene CAR T Therapies.

Objectives of this Role

The Specialist, Scheduling & Logistics for Patients Operations is accountable for the orchestration of patient treatments between Apheresis Centers, Manufacturing Sites and Logistics Providers used for Celgene Clinical and Commercial Chimeric Antigen Receptor (CAR) T-cell Therapies.

The Specialist will be to schedule and monitor patient treatment schedules for the manufacturing of Celgene’s Clinical and Commercial autologous cellular immunotherapy products.

Knowledge and skills required

  • Coordinate with cell therapy collection centers, manufacturing sites, administration sites, and third-party logistics partners to create and maintain patient schedules within the process constraints
  • Input and maintain data related to patient schedules within the CTDO scheduling system
  • Proactively monitor the cell therapy collection, delivery, transportation, and manufacturing activities for patient schedules as they move through the vein to vein process
  • Troubleshoot and develop plans of action for expected & unanticipated logistical issues during the transport of cell therapy products
  • Resolve customer issues in a timely manner
  • Liaise / collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, and third-
  • party logistics partners to resolve issues

  • Author and implement procedures and work instructions related to departmental functions
  • Support and manage high volume of calls and e-mails
  • Comply with applicable SOP’s and national / local regulations to maintain data integrity
  • Support the CTDO E-Systems platform as well as contribute to the development
  • Knowledge and skills required

  • Bachelor’s degree with a preference of 1-2+ years of scheduling or planning experience in a pharma / biotech or health services environment
  • Exceptional customer service skills, communication and organizational skills
  • Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
  • Excellent problem-resolution skills
  • Ability to multi-task and make decisions in a fast-paced, high-volume environment
  • Strong e-system skills (experience with SalesForce, Tableau, Excel and / or similar systems preferred)
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
  • Works well on a team of strong individual contributors
  • Flexibility in responding to change or business needs
  • Ability to accommodate non-traditional work schedules
  • Required written and verbal fluency in English language and minimally one other required European language (German, French, Spanish or Italian)
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