Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives.
Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, spirit of independence and love of challenge.
With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.
At Celgene we are committed to changing the course of human health through bold pursuits in science, life-enhancing therapies and a promise to always put patients first.
Celgene’s team are made up of passionate, talented people who contribute every day to achieving our mission of putting patients first with industry-leading programs.
What great looks like in this role
Come join Celgene for this unique opportunity to be part of the team building a leading edge Clinical and Commercial CAR T Platform that serves our patients with novel Celgene CAR T Therapies.
Objectives of this Role
The Specialist, Scheduling & Logistics for Patients Operations is accountable for the orchestration of patient treatments between Apheresis Centers, Manufacturing Sites and Logistics Providers used for Celgene Clinical and Commercial Chimeric Antigen Receptor (CAR) T-cell Therapies.
The Specialist will be to schedule and monitor patient treatment schedules for the manufacturing of Celgene’s Clinical and Commercial autologous cellular immunotherapy products.
Knowledge and skills required
Coordinate with cell therapy collection centers, manufacturing sites, administration sites, and third-party logistics partners to create and maintain patient schedules within the process constraints
Input and maintain data related to patient schedules within the CTDO scheduling system
Proactively monitor the cell therapy collection, delivery, transportation, and manufacturing activities for patient schedules as they move through the vein to vein process
Troubleshoot and develop plans of action for expected & unanticipated logistical issues during the transport of cell therapy products
Resolve customer issues in a timely manner
Liaise / collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, and third-
party logistics partners to resolve issues
Author and implement procedures and work instructions related to departmental functions
Support and manage high volume of calls and e-mails
Comply with applicable SOP’s and national / local regulations to maintain data integrity
Support the CTDO E-Systems platform as well as contribute to the development
Knowledge and skills required
Bachelor’s degree with a preference of 1-2+ years of scheduling or planning experience in a pharma / biotech or health services environment
Exceptional customer service skills, communication and organizational skills
Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
Excellent problem-resolution skills
Ability to multi-task and make decisions in a fast-paced, high-volume environment
Strong e-system skills (experience with SalesForce, Tableau, Excel and / or similar systems preferred)
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Works well on a team of strong individual contributors
Flexibility in responding to change or business needs
Ability to accommodate non-traditional work schedules
Required written and verbal fluency in English language and minimally one other required European language (German, French, Spanish or Italian)