German/Dutch Team Leader (M/F) (Relocation to Lisbon)
ADECCO RECURSOS HUMANOS
Zurich, CH
vor 6 Tg.
source : Europe Language Jobs

Description

Adecco Human Resources through its specialization in Shared Service Center is currently hiring a Team Leader for the German and Dutch Market.

As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

As a Team Leader, you will :

  • Supervise, monitoring and develop a team of Customer Advisors;
  • Closely monitor the SLA’s and KPI’s of the project;
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team;
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance;
  • Create an inspiring team environment with an open communication culture;
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

    Requirements

  • Native or proficient in German / Dutch (C1 / C2) and fluency in English (B2);
  • At least on 1 year of previous experience in Team Management (mandatory);
  • In-depth knowledge of performance metrics (KPI’s);
  • Good IT skills, especially on MS Excel;
  • Excellent communication and leadership skills;
  • Organizational and time-management skills;
  • Decision-making skills.

    Offer

  • Competitive wages (14 monthly payments per year) with performance bonus;
  • Meal allowance paid in voucher card (net);
  • Private Health Insurance provided by the company;
  • Possible flexible hours after some tenure;
  • Investment in training and personal development;
  • Opportunity to professionally grow inside the company.

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