Global Program Manager
EF Corporate Solutions
Lucerne, CH
vor 2 Tg.

Hult / EF Corporate Education is a division focusing on supplying language and executive training to corporate clients. We provide mainly English courses and a variety of other languages, through immersion, virtually or face to face.

We are looking for a Global Program Manager to be based in our office in Luzern. The post-holder will work closely with a global team of Customer Success Managers to ensure swift and effective implementation and management of our teachers and teacher-led courses (EF Professional, EF World Languages).

They will oversee delivery of the courses and ensure service levels and quality requirements are fulfilled.

Responsibilities :

Be directly responsible for the implementation and management of courses. This will involve :

  • Liaising, establishing, and developing a good partnership with the Customer Success Managers around the world
  • Ensuring a smooth start and delivery of our courses following client’s needs
  • Driving, monitoring, and ensuring high quality in all aspects of courses
  • Teacher management and support
  • Foreseeing and reacting to problems and questions rapidly with clear answers and creative solutions
  • Contribute actively to operations improvements
  • Monitor success criteria for courses and implement corrective actions where necessary
  • Core competencies : Required :

    Required :

  • Project and results oriented
  • Teacher supervision or management experience
  • Sound decision making skills and logical thinking
  • Excellent communication, inter-personal and analytical skills
  • Ability to evaluate and manage differing requests
  • Ability to have difficult conversations where needed
  • Proactive with a team spirit who thrives under pressure
  • Strong computer, Microsoft Excel skills
  • Strong organizational and time management skills
  • Native level of English. Ideal candidate will speak either Italian, French or Brazilian Portuguese
  • Passionate about achieving client success and satisfaction
  • Preferred :

  • Strong business and commercial instinct
  • Recognized EFL qualification with experience as an EFL teacher is a plus
  • About us

    When you join Hult EF Corporate Education and the wider EF Group, you join a multicultural and diverse community. Whoever you are, whatever you are passionate about we welcome you and want you to bring that to work every day.

    EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, disability, identity, experience and everything else that makes you unique.

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