Head of Tool Service- After Market Services (m/f/d)
Hilti
Zürich
vor 4 Tg.

What's the role?

Shaper of the future, forward thinker, driver of innovation all these are characteristics that you can identify with! You are passionate about services for customers, want to grow and set ambitious goals for yourself and want to have a positive influence on building a sustainable future!

Show us what you are capable of, and in return we will show you what the Hilti world has to offer!

Despite already having a great deal of responsibility, this is a unique opportunity to tackle the next international career step after such an entry.

We are looking for a Head of Tool Service fully responsible for our Tool Service Center (TSC) in Zürich, Adliswil with 35 employees.

As an entrepreneurial business partner, you manage an aftermarket service operational unit to deliver best in class customer service with an efficient and advanced team.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector.

We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Managing all TSC operations with full responsibility for personnel, budget and results

Leading, motivating and further developing our employees according to our engagement philosophy

Accountable for sustainable implementation of new AMS processes, repair standards and for upcoming modifications in the facility, for equipment maintenance and supplier contracts

Responsible for the execution of legal, compliance and HSE standards

Achieving operational excellence through a lean culture and a continuos improvement of processes

Close collaboration with the sales and AMS organization to further drive a seamless customer experience

Integrity, courage, teamwork and commitment are essential for Hilti both today and tomorrow. We are proud to say that we not only talk about our values, but also live them every day.

What do we offer?

We offer you a unique place to work, in which you are part of a creative and interdisciplinary team. We will give you a lot of responsibility to develop yourself and we ll support you in shaping your individual career path.

The position is not only an opportunity to lead a local operating unit, but it is also meant to develop operation talents for an international carrier in Hilti’s global operations like After Market Services, Manufacturing and Logistics.

Why should you apply?

We have highly qualified people working for us who come from a wide variety of backgrounds. We believe that diverse teams work even more creatively, innovatively and productively.

At Hilti, success is always based on teamwork and competence - no matter what personal background the individual brings.

We place more value on your competencies, your commitment and your will to succeed

What you need is :

  • Technical master’s degree, MBA is a plus
  • Minimum of five years of professional working experience as a leader in an operational environment with proven ability to engage and develop employees
  • Passion for working with people at all levels of the organization
  • Entrepreneurial and strategic mindset, courage to make difficult decisions
  • Proven change management experience
  • Identification with operations and willingness to "get hands dirty"
  • Knowledge of LEAN tools and methods in an operative environment incl. HSE
  • Very good communication skills in German and English on all levels of the organization
  • Willingness to travel and international mobility for a next carrier step
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