Design Manager
Val-de-Travers, Canton de Neuchâtel, Suisse
vor 6 Tg.
source : Jobeo

Entreprise : Richemont


Description du poste :

As "Design and Hardware Manager" within the new Retail Solutions Development team (part of the Digital Operations team), your responsibility will be to give life to the "connected" furniture's, products, areas, needed to deliver our innovative experiences across the Retail network.

You will have to select, source and integrate the relevant hardware that will fit our needs from a UX, compliance & scalability point of view.

You will closely work with SDP and VM teams, ensuring the integration of such hardware is done the best possible way, respecting the Boutique / POS environment, design and security requirements as well as ensuring an optimum user experience.


Furniture Design :

  • Co-design / give guidance to SDP / VM and external suppliers teams when working on a new connected furniture in order to achieve the best possible hardware integration, user experience as well as the easiest maintenance.
  • Some projects will have to be designed from scratch and some others will require a hardware integration on an existing piece of furniture (with possible adjustments).

  • In parallel work on dedicated stands / PLV with the Visual Merchandising team when necessary
  • With the relevant teams, establish the physical user experience / selling ceremony linked to the use of the furniture by Clients or Sales associates in order to optimize design / integration
  • Design thinking, building POC and testing are part of the job as well as global roll out phase when a POC has been validated
  • Hardware Supply and After Sales Service :

  • Find the most appropriate hardware options for each one of our projects. Main criteria should be : last generation components, quality, reliability, availability, price and after sales service capabilities.
  • Ensure to tackle all the issues related to regional connectivity (i.e. voltage, network compatibility etc..).
  • Before making a final decision on a product (and when possible) a benchmark between 2 to 3 different providers should be made
  • Cost negotiation with suppliers before possible industrialization is also part of the scope
  • Handle / coordinate spare parts stock as well as after sales service for all the hardware deployed worldwide. In some cases, furniture's providers will act as an intermediary to Markets but in most of the cases these issues will be managed directly between hardware provider and Markets through a process established by the DHS Manager and under his / her control.
  • Hardware Compliance :

  • Manage testing and compliance for the integration of new hardware to the Richemont network with Richemont IT security teams
  • Logistic and Order Management :

  • Handle / coordinate all order management of new connected furniture's with relevant parties once a new product is validated.
  • Create and follow up on a planning of construction / delivery and ensure the Markets are receiving their orders in due time

  • Handle / coordinate the supply of the hardware to be integrated by furniture's suppliers for any POC or global roll-out

  • You have 8 years of experience in the field of Industrial Design Engineering or similar. Experience in Luxury a plus.
  • You have proven track record of Industrial Design Engineering experience
  • You have proven organizational & project management skills in complex environments
  • You possess convincing interpersonal and relationship-building skills and have the ability to constructively argument and influence management / top management decision as well as accompany teams through mindset change
  • You possess Knowledge in digital and technical areas related to retail, with a special focus on hardware
  • You are agile and flexible to work in a fast-changing environment
  • An entrepreneurship mindset is a must
  • You are at ease with transversal project management
  • You are fluent in English and French

  • We're fully transparent and share with you : Maison strategies, key information, needs of others Corporate Departments.
  • We create a positive environment where we are proud to employ talent from many different backgrounds, experiences, and identities.
  • We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

    We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

  • We constantly develop you with trainings, continuous learning and feedback culture. Building a healthy and strong feedback culture, where you will feel entitled to give an honest opinion, is essential to us.

    If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity.

    If things go well on both ends, you will have a chance to meet our hiring manager and the HR partner for a confidential interview.

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