Welcome to the world’s most exciting industry! Over 100,000 business clients companies of all sizes rely on the flexible and versatile ICT solutions provided from Business Sunrise.
On top of that, they value the personal attention they receive from us. That means our performance really matters. And that’s why we are looking for employees who are truly passionate about what they do.
Service Manager (f / m) 80-100% Lausanne-Prilly Duties and responsibilities : Own the day-to-day and operational relationship with the defined enterprise account Business Customer(s)Improve customer service experience, create engaged customers and facilitate organic growth As as Single point of contact, take ownership of customer issues and following problems through to resolutionDevelop service procedures, policies and standards.
ITIL based)Keep accurate records and document customer service actions and discussionsControl resources and utilize assets to achieve qualitative and quantitative targets, actively support performance improvement goalsCollaborate with and guide other Sunrise delivery units to achieve agreed deliverables and SLAs for customersAdhere to and manage the approved budgetManage SLA’sAnalyze statistics and compile accurate reports.
Own the SLA reporting towards the customerManage Continuous Service Improvement activities Generate up and cross selling opportunities Qualifications : Project management experience from large scale implementation projects.
Experience as a (customer) service manager in a relevant B2B (large accounts) environmentTelecom and / or IT industry knowledgeCustomer service / customer first mentality Can do attitude and approach to troubleshooting and creative problem-solving.
Get the job done .Advanced multi-tasking skillsGood networking skills.Excellent written and verbal communication in French and English (other Swiss national languages a plus).
Tailors the communication according to the audience (from technicians to C-Level).ITIL certification a plus At Sunrise, you will be working in a dynamic environment where a lot can be achieved through dedication.
A wide range of opportunities for professional development will be available to you. In addition to progressive employee benefits, you will receive attractive telecommunications offers.
We believe that teamwork is the key to making work fun. Do you agree? Then seize the moment and apply online!Please note that we only accept applications via our online tool.
Recruiting Team, Sunrise Communications AG recruiting sunrise.net