Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries.
With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients and to help our employees grow.
It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility.
Join us and let's shape the future of Credit Suisse together.Background : As a next step in the evolution of Credit Suisse’s Third-
Party Risk Management (TPRM) framework, the bank’s Sourcing & Vendor Management (SVM) function aims to increase its vendor management capabilities covering the bank’s key operational vendors by establishing the Vendor Management Office (VMO).
The VMO will work with divisions and corporate functions across the bank to deliver a consolidated / aggregated vendor view that enables Credit Suisse (CS) to better manage overall value, risk and performance of its vendor relationships.
SVM’s VMO is recruiting for a Non-IT Vendor Manager based in Zurich, a challenging role in a specialized and highly motivated team that will :
Directly manage specific vendor relationships
Partner with Vendor Managers situated within the CS business divisions / functions (encompassing multiple global contracts)
Focus extensively on Vendor Relationship Management, Performance Management, Governance and Financial Management activities within the overall VMO framework
We offer :
A dynamic position in a diverse environment where you will have a chance to help take the function to the next level, beginning from implementation (first approx.
6-12 months) by supporting the strategic evolution and the execution of the VMO together with the Head of the department, respective the team leads and divisional business partner
Vendor governance authority to oversee governance structure and key contacts (including roles / responsibilities) to ensure the appropriate vendor interaction takes place to support the VMO framework
Stakeholder governance responsibility to drive internal CS compliance with the VMO framework and continuously inform as well as engage with business partners involved in vendor relationships (i.
e. SVM Sourcing, SVM TPRM, CS business divisions and functions) and advise contract managers situated directly within the CS business divisions and functions
Close collaboration with SVM Sourcing to ensure the performance of vendors and that the strategic direction is aligned to respective category sourcing strategies
Issue and dispute management ownership to ensure that vendor performance issues and disputes are tracked, managed and resolved by standardized processes
Productivity and quality performance monitoring ownership against contractual obligations to ensure overall effectiveness of vendor provided services
The possibility to support continuous improvement by means of root cause analysis and pattern analysis of key vendor issues;
collaboration with cross-functional internal and external functions to aid the design and implementation of VMO enhancements over time
Stakeholder satisfaction ownership to measure, manage and report on satisfaction related to each vendor relationship
Responsibility to enable continuous monitoring of vendor performance against contractual service level agreements through creation of dashboards, scorecards and / or reports
Forecasting and demand responsibility to actively support Divisions / Corporate functions as necessary to ensure there is appropriate demand management, management of vendor budgets, and monitor progress from a vendor and a business case perspective
Openness to discussing flexible / agile working
You offer :
Prior experience managing large contracts for consulting, contingent workforce management, or real estate services
Minimum 10+ years of overall work experience and a minimum of 5 years of relevant experience in a Vendor Management, Sourcing, in-
house Legal or Operational Risk role(s)
Ability to review, draft, negotiate, and handle a range of third-party agreements incl. the ability to advise internal clients on contract interpretation and negotiation strategies;
identify and address legal and business risks; ensure compliance with regulatory and internal policy requirements
Experience working together with internal control functions requirements
Excellent project management and organization skills with analytical skills
Experience working in an international multi-cultural environment enable you to contribute the team’s success
Strong social skills, deep communication and relationship-management skills, incl. the ability to partner with and influence colleagues and vendors at all title level enables you to quickly gain trust and build up strong working relationships
Dedicated problem solving capability with a positive, strong personality and can-do attitude who loves to handle multiple challenging priorities and assignments
Fluency in English; proficiency in German would be a plus
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
Ms. S. Lay would be delighted to receive your application.
Please apply via our Career Portal .