About Your Job :
Reporting to the Airport Services Duty Officer in Zurich, you will be responsible to provide quality service to passengers in respect to check-
in, boarding, special services, lounges, airport hotel and baggage services as per company's commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent and efficient manner.
You will ensure passengers receive total quality service and staffs adhere to safety policy and security standards of the company.
Responsibilities include constant liaison with check-in, transfer desk, and other related areas for the smooth acceptance of passengers and direct arriving / departing passengers to the respective areas such as hotel desk, visa Counter, transfer desk, premium lounges, and boarding gates.
You will coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas and to ensure passengers are assisted smoothly through airport facilities.
As the first personal contact between the Airline and its customers, you will portray the QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.
About You :
To be successful in this role you will require a minimum of three years experience in a customer service role of which at least one year must be within airport operations of a leading airline.
You will need good knowledge and working experience on DCS, AMADEUS system will be an advantage. You will have the ability to effectively manage mishandled services, including service recovery situations with customers.
Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage. Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required together with knowledge of ticketing and construction of fares.
A customer focused disposition and a willingness to work in shifts is essential.
Fluency in English and German (written and spoken) is essential for this role. You must also have the right to live and work in German to be considered for this role.