Junior Mobile Technology Specialist
EF Education First
Lucerne
vor 53 Tg.

Junior Mobile Technology Specialist

We’re looking for an ambitious, talented and forward-thinking Junior Mobile Technology Specialist to join our team in our beautiful office in Lucerne, Switzerland, where we produce market-

leading educational student experiences all around the world. You’ll be working closely with a variety of teams and end users, maintaining our mobile technology systems, innovating and acting as the connection between our department and our developers in Boston, U.S.

The Role

This is a multi-faceted role, where in addition to helping developing our mobile technology and planning and executing hardware needs, you will provide seasonal support to the end users of our mobile technology solutions.

The perfect person for this role will be able to identify opportunities to improve efficiency and customer satisfaction, see them through from idea to reality and provide excellent customer support.

Responsibilities

  • Business ownership of in-house built mobile technology solutions, working closely with tech developers in Boston, U.S.
  • Hardware inventory management
  • Live technical support and troubleshooting
  • Gathering, analyzing and documenting requirements for enhancements and bugs
  • Quality assurance testing
  • Training users on our enterprise system, and creating supporting documentation
  • Managing the content of an internal website
  • Desired skills and competencies

  • 2-4 years of experience in a mobile technology environment, digital communication management and analytics
  • Knowledge of Android operating system. Other operating systems are a plus.
  • Content management system skills, particularly WordPress
  • Excellent customer service and technical support skills
  • Ability to explain technical concepts using non-technical language
  • Clear communicator with patient telephone manner
  • Proficiency in MS Office suite, advanced Excel skills
  • Highly organized individual with a systematic approach to problem solving
  • Ability to effectively prioritize and manage own projects
  • Ability to translate business requests into concise, structured system requirements
  • Fluency in German, French, Italian or Spanish would be an advantage
  • Requirements

  • Permission to work in Switzerland
  • Native or near-native English speaker
  • Willingness to travel (15-20% of the work time)
  • Cover letter mandatory
  • About EF Educational Tours

    EF Educational Tours is part of EF Education, the world’s leading international education company focusing on language, academics, and cultural experience.

    EF allows educators in North America to incorporate international travel into their lesson plans, by leading professionally guided tours to the world’s greatest sites and landscapes.

    EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-

    thinking company, we want to hear from you!

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