Field Service Engineer
Varian Medical Systems Inc
Switzerland, Steinhausen
vor 5 Tg.

About Varian

When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 6,500 team members across more than 30 countries.

You’ll be backed by a culture that is centered on fostering your creative potential, and experience the full support of an organization and leadership committed to inspiring you to do your best work.

Bring your talent to a place where your work will help fight cancer. Join Varian’s Oncology Systems team, and the work you do can make a difference by helping to create a world without fear of cancer.

We develop and manufacture products and solutions that innovate, support and streamline cancer-fighting solutions worldwide.

Our teams have a common drive to help others, and a passion for excellence. Join Varian and add your talent to the fight against cancer.

Job Description

In this challenging position you are responsible for the service, testing and maintaining of complex Varian Medical Systems (VMS) equipment according to technical instructions and company guidelines.

You will perform emergency on site service interventions when required, to provide the highest level of customer satisfaction.

Specific Responsibilities

  • Instruct customers in operation and maintenance of VMS products, to ensure customers / users are self-sufficient in operating their equipment
  • Provide phone support / remote assistance to customers and to colleagues as required
  • Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers.
  • Advise and assist customers in ordering spare parts or on service requests
  • Report by means of service reports / time sheets / expense reports etc. (as applicable) regularly / weekly
  • Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems
  • Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of VMS products
  • Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines
  • Job Requirements

  • Graduate of Technical Institute or in electronics, electrical / biomedical engineering or related fields or equivalent education and related experience
  • Sound understanding of customers and their requirements as well as knowledge of service business procedures
  • Sound knowledge of processes and methods used in product specification, product developments / expansions and product security and safety.
  • Professional experience of electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration
  • Sound knowledge of and professional technical experience with microcomputers / PC based systems
  • Articulate and skilled in interpersonal communication
  • Fluency in German and English (other European languages desirable)
  • Willing to work normal and non-normal hours as required to support the customers and to travel extensively (up to 60%, occasionally also abroad)
  • You are customer service & team-oriented and you have a proactive attitude with excellent organizational skills. You are able to work independently as well as a part of a team.

    You thrive in managing numerous tasks accurately and simultaneously in a fast-paced, deadline-driven environment.

    Become part of our team

    At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration.

    Our technologies touch millions of lives every day, and this inspires us to do our best work every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.

    You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives.

    Someone, somewhere, will be glad you did.

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