Purpose & Overall Relevance for the Organization
Contributes to the achievement or exceeding of sales figures and KPI targets by :
Creating an emotional connection with the customer and representing the brand values
Serving customers, selling products and diligently executing store operations
Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available
Meets or exceeds customer expectations, boosts sales and drives brand recognition by using appropriate elements of the customer service model
Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador
Proactively incorporates basic core and seasonal product knowledge into his / her service approach within his / her assigned store zone(s)
Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness
Complies with store policies and procedures (SOM regulations) to maintain a safe shopping and working environment
Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
Minimizes loss by always keeping an eye on stock levels while serving customers
Trains new team members (if applicable)
Collaborates productively and respectfully with team members to meet or exceed store targets
Completes all compulsory training programs and effectively transfers learning into skills on the job
Communicates a desire to continually learn and seizes all available opportunities to advance his / her development and increase performance
Cashier work (if applicable) : Ensures correct payment processes including careful product handling Accurately completes cashing-up procedures Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
Endless Aisle (if applicable) : Engages our customers with the online shop by suggesting they use it through tablets in the store in order to drive online sales Stays up to date on news and products in the online shop to use this knowledge in sales talks Uses the Endless Aisle tablet to offer product descriptions and / or customer feedback on products during the sales process Informs customers about new ordering / sales possibilities within the country (communicate Endless Aisle / online shop) Advises customers and provides support in case of questions on Endless Aisle / online shop
Click & Collect (if applicable) : Monitors and oversees new online orders which have been placed by online customers and have to be kept aside in the store (e.
g. Click & Collect) Executes Pick & Pack’ of online orders (e.g. Click & Collect) in the defined timeframe (3 hours if the order enters the system before 13 : 00 and by 13 : 00 on the following day if the order enters the system after 13 : 00) including final reservation confirmation of the individual products per online order in the POS system.
Confirmation in the system triggers automatic email confirmation to the customer Accepts product deliveries which arrive from the warehouse via online orders (e.
g. Click & Collect), including final reservation confirmation of the individual products per online order in the POS system.
Confirmation in the system triggers automatic email confirmation to the customer Services customers when they pick up online orders (e.
g. Click & Collect) and offers additional products from the store as cross sale’ Informs customers about the new pick-up option in the online shop (communicate Click & Collect) Advises customers and provides support in case of questions on the Click & Collect service in the online shop
Colleagues and supervisors
Knowledge, Skills and Abilities
Competence of a Retail Professional
Expectations Booklet for RP
Requisite Education and Experience / Minimum Qualifications
0-3 years of retail experience
Apprenticeship as a sales associate desirable
Basic knowledge of English
Basic literacy and numeracy skills, communication skills
At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game.
We foster the athlete s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture the 3Cs : CONFIDENCE, COLLABORATION and CREATIVITY.
CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers.
But we are willing to take risks, we try new things. And if we fail, then this is part of our learning it helps us improve.
COLLABORATION . Every elite athlete relies on partners : coaches, teammates, and nutritionists. We, too, know that we are stronger together.
Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.
Being the best sports company in the world takes CREATIVITY . No great athlete succeeds by copying their predecessors’ training plans and strategies.
We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an Equal Opportunity Employer.