Field Service Engineer
Core Informatics
Basel, Switzerland
vor 1 Tg.

Switzerland - BaselSwitzerland - LausanneSwitzerland - OltenSwitzerland - ReinachSwitzerland - Remote / Field

Job DescriptionWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation.

As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $17 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

We are currently looking for an : ULS Field Service EngineerLocation : Reinach / Switzerland (Remote)Responsibilities : Responsible to deliver all Service activities (which might include : Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc.

  • for achieving : Satisfied customer becoming loyal customers, highest first time fix rates / lowest mean time to repair, lowest repeated call ratesContributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)Performs all Service Activities in line with internal rules and customer regulationsAssure responsive telephone support and diagnostic as well as on-
  • site Services to exceed the customers expectation and making them successful by using TMO instruments. Actively promote our contract productsAlways ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possibleFollow our ethical business conduct guidanceIs responsible to manage the company’s assets provided, such as Car Stock / Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

    Optimize the own work schedule by coordinating with all the necessary partners for service planning / scheduling (Dispatching function, Team Leader, others)Is responsible to report accurate and timely of all activities as required (e.

    g. Field Service Reports, Expense Reports, etc.)Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.

    g. information about new purchases to sales / lead generation)Minimum Qualifications : Driving LicenseWillingness to travel mainly within the appointed region but frequently as well through Europe / European TerritoryFor training or special calls, international traveling including all EMEA Territory and the US is required.

    Fluent in German, both verbal and writtenGood English skills, both verbal and writtenPreferred Qualifications : Professional background in Mechanics and Electronics or related subjectsMinimum 2-

    3 years experience in the technical customer service areaStrong problem solving skillsGood verbal and written communication skills, ability to work across all levels, functions and regionsDemonstrated organizational skills with the ability to handle multiple tasks with different prioritiesExcellent inter-

    personal, self-motivational and negotiating skillsPC skillsDriving LicenseWillingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.

    For training or special calls, international traveling including all EMEA Territory and the US is required.We offer : Employment with an innovative, future-

    oriented organizationOutstanding career and development prospectsExciting company culture which stands for integrity, intensity, involvement and innovation

    5 Reasons to Work at Thermo Fisher Scientific

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  • Responsible to deliver all Service activities (which might include : Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc.
  • for achieving : Satisfied customer becoming loyal customers, highest first time fix rates / lowest mean time to repair, lowest repeated call rates
  • Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
  • Performs all Service Activities in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments.
  • Actively promote our contract products

  • Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
  • Follow our ethical business conduct guidance
  • Is responsible to manage the company’s assets provided, such as Car Stock / Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning / scheduling (Dispatching function, Team Leader, others)
  • Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.
  • g. information about new purchases to sales / lead generation)

  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory
  • For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Fluent in German, both verbal and written
  • Good English skills, both verbal and written
  • Professional background in Mechanics and Electronics or related subjects
  • Minimum 2-3 years experience in the technical customer service area
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe / European Territory.
  • For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Employment with an innovative, future-oriented organization
  • Outstanding career and development prospects
  • Exciting company culture which stands for integrity, intensity, involvement and innovation
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