Customer Advisor - Small Household Appliances Retail – French Speaker - Basé à Braga - Portugal
Webhelp
Lausanne, Switzerland
vor 3 Tg.

Why join us

Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon.

You will thrive on working in an innovative community focused on career progression.

We are bringing a Customer Advisor on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalised solutions to a wide range of customers.

Your mission at Webhelp

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. Well strive to assign you a project that fits your career goals and expectations.

All our clients deliver the best customer experience practices in their industry and are innovation-orientated.

Your mission is to create enthusiasm around our clients services and solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

What you will be doing at Webhelp

As Customer Advisor you will :

  • Provide excellent post-sales support to customers for multiple brands in terms of appliances / equipment
  • Work on continuous improvement for customer satisfaction
  • Engage with customers via email or telephone to provide product information as part of the post-sales process
  • Follow up on orders, machine repairs and complaints
  • Added sales skills are a plus
  • Give real-time, accurate information that empowers the customer to make decisions
  • Listen to the customer's unique situation and acknowledge their needs
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • What we are looking for

    Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people.

    Likewise, it is important that you can multitask, prioritize and manage time effectively.

    We are looking for :

  • Native or proficient French (C2)
  • Fluency in English (B2)
  • Previous experience in Customer Service or as a Sales Representative is preferred
  • Excellent verbal and writing skills coupled with empathy and team spirit
  • Proficiency in IT skills : understanding of Microsoft Office, email, and chat technologies
  • Good logical thinking
  • For non-EU residents, it is mandatory to have a valid work permit.
  • You appreciate our values of recognition, integrity, unity, commitment and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    What we offer

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Health insurance with dental care plan (after 6 months contract)
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program.
  • Who weare

    Webhelp is a French multinational BPO company that is making business more human for the worlds most exciting brands.

    By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.

    Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-pacedenvironment,and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

    If this sounds like you, join us in Lisbon!

    Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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