Customer Relation Management – CRM Manager
St. Gallen, Switzerland
vor 1 Tg.

Be a part of the sustainable movement.

Get involved in environmentally friendly and safe textile production.

Bluesign is a globally operating company with its headquarters in St. Gallen, Switzerland. We offer solutions for textile and related industries to produce safe and environmentally friendly products.

Our customers include major international brands, chemical suppliers, and textile manufacturers. Our employees are motivated professionals, focused specialists and you!

To further develop our business in Japan, we are looking for a :

Customer Relation Management CRM Manager (Japan -Tokyo / Yokohama / Osaka)

Job Description

If motivating and collaborating with textile supply chain to make systemic progress in the journey of supply chain chemical integrity and sustainability sounds intriguing, then this role may be for you.

This position is for individual who are excited to present sustainability solution to decision makers of companies, support customer along the phase of implementing bluesign system, motivating customer to improve further regardless of their achievement level in the sustainability journey.

The task also includes support activities of promoting value of bluesign system and services to bigger audience through public speeches, media and events.

If you are a confident, yet humble, professional with a passion for enabling customer excellence, a desire for life-long learning, and a principled lifestyle seeking to make the world a better place, then we encourage you to apply to join our team.

This job is extremely challenging yet infinitely rewarding when progress is made. It demands both a high degree of independence as well as collaboration and cooperation.

Major Responsibilities

  • Customer relationship management Service and support for existing customers Customer training Coordinating customer related activities
  • Supporting the regional CRM Manager in Switzerland HQ in development of the local market in line with the company strategy and individual budget tasks
  • Acquiring new customers and follow-up on inquiries and quotations
  • Promoting Bluesign and the bluesign® SYSTEM at trade shows, conferences, presentations, etc.
  • Supporting communications in the local market
  • Supporting the Technical Service team during screening / audit preparation, on-site visits, and implementation of the bluesign® SYSTEM
  • Qualifications

  • Education background in textile or chemical engineering
  • 10 years professional experience in the textile value chain
  • Sales or customer relation management experience preferred
  • Ability to work independently, collaboratively
  • Affinity to sustainability
  • Willingness to learn
  • High communication and negotiating skills
  • Willingness to travel in Japan and occasionally abroad
  • Fluent in Japanese and English language, both written and spoken
  • Experience and respect working across different countries, cultures and languages
  • What’s in it for you

  • Opportunity to work in the field of sustainability and acquire contacts with a wide variety of organizations
  • Role with key responsibilities in a dynamic and global workplace environment
  • Great benefits and flexible working hours
  • Be a part of an internationally driven organization with a purpose that will broaden your horizon
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