Order Administrator
The Swatch Group Ltd
Biel / Bienne, Switzerland
vor 21 Std.

Job-description

As the order administrator, you'll assume responsibilities for all SGUK accounts and act as a brand ambassador’.

Whilst taking and processing orders accurately and efficiently, maintain good administration and provide clear communication with external customers, the brands and service centre functions.

  • Achieving KPI targets
  • Maintaining and expanding relationships with existing and new accounts
  • Deal with prices, stock position and general enquiries from customers
  • Completing administrative work, as required
  • Acting as a brand ambassadors
  • Log telephone conversations with all relevant information
  • Respond to enquiries from members of the public
  • Daily maintenance of filing
  • Price and availability enquiries
  • Maintaining the order processing inbox & fax
  • Maintaining the order processing returns inbox
  • Able to communicate effectively and professionally to people with various levels of knowledge face to face, over the telephone and in writing.
  • Liaise with Brands on a weekly touch base
  • Liaise with the Logistics department with regards to weekly replenishment
  • Liaise with Brand(s) / Logistics regarding any errors / discrepancies on stock sheets, stock discrepancies, etc.
  • Your profile

  • High level interpersonal skills - ability to build successful, mutually beneficial business relationships.
  • Strong communication skills able to communicate effectively and professionally to people with various levels of knowledge face to face, over the telephone and in writing.
  • Planning, organisational, problem solving and time management skills.
  • Professional requirements

  • Knowledge of SAP a distinct advantage
  • Proficiency in Microsoft Office
  • Previous experience in a similar role.
  • 2019-1-1

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