Personal Computing Team Assistant
United Nations
GENEVA
vor 2 Tg.

Responsibilities

These five (5) positions are required for ICT equipment installation and possibly early life ICT support for the newly constructed Building H in the UNOG Palais compound, as part of the ongoing Strategic Heritage Project (SHP).

These positions are located in the ICTS / SDS / Personal Computing Team and incumbents will work under the direct supervision of Chief of the Personal Computing Unit.

  • End User Devices Administration and Configuration :
  • Develops End User Devices images for standard configurations of Computing Environments;
  • Assists in performing software distribution updates, scripting, testing and support;
  • Maintains and updates technical documentation for desktop management software;
  • Receives and logs problem calls or service requests in the automated tracking system with minimum delay;
  • Attempts to resolve as many problems calls or service requests on initial contact;
  • Performs tasks related to scheduled service requests, including equipment replacement, equipment installation / de-installation, software installation, LAN connection, returns to stock, site surveys, etc;
  • Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay;
  • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc;
  • Acts as problem escalation point for technical staff ;
  • Escalates problems / tasks to the appropriate parties in accordance with established procedure;
  • Provide technical advice to clients when necessary;
  • Effective handling (unboxing, moving, installation, operation, testing and maintenance) of all hardware equipment.
  • Ability to physically handle UN standard hardware equipment not exceeding 12 Kg per single unit.
  • Performs other related duties as required.
  • Qualifications / special skills

    Academic Qualifications : High School Diploma required.

    Experience : Three years of professional experience in an IT environment, including strong knowledge of imaging devices and helpdesk support is required.

    Language : English and French are the working languages of the UN Secretariat. Fluency in English (both

    oral and written) is required; working knowledge of French is desirable.

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