IT Business Process Consultant (f/m) 100%
Medela
Baar, Switzerland
vor 5 Tg.
source : Experteer

Are you interested in working for a company that is passionate about its customers? That lives its values and nurtures its employees?

Then Medela is the company for you.Founded in 1961 by Olle Larsson and headquartered in Switzerland, Medela today is led by his son Michael Larsson.

Medela concentrates on two business units : "Human Milk", with basic research recognised globally and leading in the development and manufacture of breastfeeding products and solutions, and "Healthcare", engineering and manufacturing highly innovative medical vacuum technology solutions.

Medela has 19 subsidiaries in Europe, North America and Asia, distributes its products in over 100 countries and employs over 1,600 staff worldwide.

At our headquarters in Baar, we are seeking for the breastfeeding / healthcare / operations business unitYour responsibilitiesEnable Business Process Management and Continuous ImprovementEvaluate business processes, anticipating requirements (short, mid and long term), uncovering areas for improvement, and developing and implementing solutions.

Lead ongoing reviews of business processes and developing optimization strategies.Facilitate ideation workshops and conducting meetings and presentations to share ideas and findings.

Identify continuous process improvement opportunities proactively to exceed Commercial Excellence goals considering customers benefit and profitability.

Be instrumental in improvement of relevant applications in coordination with process experts and key usersBe up-to-date on software releases, support and innovation from the provider.

Solution Development, delivery and release managementPerform requirements analysis and securing demand to ensure that requirements will be implemented within standard or out-of-the-box functionality.

Produce detailed requirement specifications including acceptance criteria. Assess solution and options through business case processes.

  • Documenting and presenting the results of the business case to stakeholders Assist with integration and user acceptance testing Lead and participate in application acceptance and stress testing, data migration specifications, Plan and execute trainings for power users and business partnersCreate and / or review manuals, procedures, functional specification and related user training documentation;
  • ensuring documentation is targeted to the appropriate audienceManage and deploy change requests and business releases together with process experts and power usersPerform solution delivery activities in compliance with regulations and IT policies and standardsBusiness Partner / Trusted AdvisorPartner, as a direct contributor, with cross-functional teams, global process experts and project managers to implement and support global information system solutions.

    Act as liaison between the Implementation Teams, Process Experts and other Global IT organizations to insure agreed-to targets are achieved, including Infrastructure, Compliance, and Help Desk.

  • Assist business users, project managers and IT leadership in optimizing the scope, benefits and risks of proposed projects;
  • help manage expectations of users and management.Monitoring and Managing support requests (system / user admin activities, bug fixing, change requests) in liaison with 3rd party vendors.

    Manage 3rd party vendors to ensure their products meet the business requirementsProject ManagementManage projects and monitoring performanceCreate business cases and project proposals with strong rationale and present the results to stakeholdersCreate detailed project plans, including fiscal and human resource needsYour qualificationsBachelor’s degree in Computer Science or equivalentBusiness Analysis Certification preferredExposure to Prince II, Agile & Scrum delivery will be plusSalesforce Certifications in Sales Cloud, Service Cloud, Marketing Cloud, Pardot etc.

    will be a plusStrong experience presenting to senior management and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management Requirement elucidation and the ability to explain technical aspects to non-technical audienceExperience working both independently and in a team-oriented, collaborative environmentExperience documenting business, functional and technical requirementsExperience in modelling / mapping as-is and to-be business processesExperience with Salesforce Applications preferred, but can be developedExperience working in a global, cross functional and matrixed team preferredExperience supporting a geographically / internationally distributed sales and marketing organization a plus.

    Knowledge / Understanding of basic tenets of Sales, Digital Marketing, e-CommerceIntermediate level of proficiency with MS Project, Excel, Visio, Project and PowerPointBasic knowledge of implementation and configuration of enterprise systems such as CRM and ERPProject management facilitation skills Business level English is essential for communication across all stakeholders Team player with positive attitudeStrong analytical mind, demonstrated problem-solving skills, and ability to work under pressure with tight deadlinesStrong relationship building skills coupled with the ability to develop consensusAble to multitask and possess strong communication and interpersonal skillsAble to work with all levels of management, including executive and cross-functional teamsYour opportunityAt Medela, you will be joining a global community of colleagues, united by the purpose that drives our business : helping people.

    Medela exists to advance human health and wellbeing through knowledge-based and innovative human milk and medical vacuum solutions.

    Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions.

    You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.

    If you are interested in this opportunity, Sabine Zuch, Talent Acquisition Manager is looking forward to receiving your application.

    For this position we only consider direct applications - thank you for your understanding. Medela AG, Lättichstrasse 4b, 6340 Baar

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