Customer Service Manager/Analyst and Fleet Manager
Experis
Basel, CH
vor 12 Tg.

Experis recognizes you are more than just a CV, a job title or job description. We'll work with you to understand your unique talents, experience and interests to help propel you to your goals faster.

Experis will leverage our extensive client network to help you accelerate your career and realize your potential to them.

My client is one of the leading banking companies in Switzerland and is looking for a Customer Service Manager / Change Manager.

This is a one-year contract in its Basel offices. If you are interested in the position, then please check the criteria below :

Possible Tasks :

  • Act as focal point for customer liaison and asset delivery, provide an interface between Information Management services and its internal customers
  • Drive the incident, problem, software management and fleet management processes
  • change and request management processes
  • Support Team leader on operational, project and control function activities
  • Main contact for all operational aspects of the IT Service Desk external provider
  • Process and monitor IT Service Requests.
  • Providing second level support via email and / or phone
  • Assisting IT Service Desk external provider in minimizes the impact of incidents and problems
  • Organize the purchasing of hardware based on business needs and coordinates systematic renewal of hardware
  • Write up guidelines and provide training
  • What is required :

  • Solid customer service skills with a proactive customer and service orientation
  • Proven, solid experience for providing 2nd Level support via phone / ticketing system
  • Confident, self-driven and enthusiastic
  • Broad experience in analyzing state of hardware, as well as ordering and / or renewing hardware and incident management (fleet management)
  • Ability to effectively balance workload of providing excellent customer service while attending to on-going operational tasks
  • Strong communications skills to enable delivery of clear communication to different audiences, stakeholders and C-level
  • Solid experience with ITIL
  • What is nice to have :

  • Servicenow experience
  • Proven track of participation in Assessments; Internal Audits; External audits; Internal Control Framework activities as assigned
  • Ability to generate and run reports highlighting inadequate data quality which routinely needs to be followed up
  • German knowledge
  • Duration : 1 year

    Start date : As soon as possible

    Pay rate : 50-65 CHF / hour, depending on experience

    Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Dennis Strauch on +41 61 282 22 11 , at or via email

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