Account Manager
LiveTiles
Basel, CH
vor 5 Tg.

LiveTiles is an Australian owned, fast growing Employee Experience (EX) company, headquartered in Melbourne, with teams across the US, APAC, and EMEA regions. 

We believe that the world is a better place when humans are free to do their best work. We create and deliver EX technology for companies of all sizes to connect their employees to everything they need at work for a more personal, productive, and purposeful experience. From complex digital workplaces to quick-to-deploy mobile apps our solutions help connect your people to the very best employee experiences.

Our culture: 

Great things happen when people connect.  We live for employee experience – where people are deeply connected to their company’s purpose, brand and vision, and where they are enabled to perform at their best and are happy and healthy at work and in life.

Our awesome culture is built around 3 core values; We are decent human beings, we get Sh!t done, and we create unforgettable experiences. Our employees are spread across the world, we offer flexible work conditions, and we support one another through collaborative practices and social connections.

So, let’s connect!

Your mission:

We are looking for an experienced Account Manager to create long-term, trusting relationships with our customers across the Dach region. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

What you'll do:

  • Build relationships with key customers ensuring revenue growth and customer retention
  • Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
  • Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
  • Collaborate with our Product and Marketing teams by providing customer feedback to drive product innovation
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

What we're looking for:

  • 5+ years proven work experience in Enterprise sales or account management
  • SaaS experience or similar
  • Demonstrable ability to communicate in both German and English, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce) and understanding of MS cloud technologies (i.e. Azure, Office 365, SharePoint and Analytics)
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail in a fast-moving organisation
  • Excellent listening, negotiation and presentation abilities

 

Now that you've got the details, here's some additional perks that make LiveTiles a great place to work:  

  • ​Career growth - We want to help you grow with us
  • Hybrid workplace - Flexibility in the workplace
  • Mental Health Support- we care about as a person
  • Mentorship program- grow with leaders in our business
  • Training opportunities to keep growing!
  • We are a global company across 3 continents- Opportunities to travel to our global offices and meet our amazing staff
  • Global innovated teams leading the EX-space
  • EX days - Take some time to try a new experience
  • Volunteer days - We encourage you to give back to the community
  • Did we mention great teammates?

 

LiveTiles is an equal opportunity employer, and we value diversity at our company. We do not discriminate because of your race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our recruitment practices promote true accountability. We are committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. 

 

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