SR NumberHCLI / HCLI / 2020 / 1281892Job Description (Posting).Job Description
Functions as the Senior Client Engagement Manager / Service Delivery Executive and must have experience in management and oversight of Enterprise wide, Applications and Infrastructure, in depth knowledge of Industry Best Practices, Service Level Management, Key Performance Indicators.
Person preferably with an manufacturing domain and having knowledge of applications and systems. Provides project analytical support for the day-today operations as well as long range analysis and decision processes.
Applies program knowledge and experience to identify and meet current and future program requirements; interprets, integrates and disseminates large volumes of technical data;
generates, processes and monitors program requirements for activities and documents; acts as liaison between Internal Senior Stakeholder and Client Senior Stake Holders.
Coordinates and schedules meetings for customers and management.
Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
Conducts Webex / TEAMS Meetings and is responsible for project tracking and analysis and P&L for the account
Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problem
Should have managment10-50 Million account P&L.
Should have demonstrated the ability to organically grow the accounts.
Must have experience of managing multi-Geography stakeholder and multi-cultural team. (1.) To ensure customer engagement / satisfaction and referenceability (2.
To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. (3.) To anchor process improvement / compliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation) (4.
To guide, manage, develop, engage the team therby ensuring employee retention (5.) To ensure upskill / creation of resources through internal academies / trainings and growth rotationQualificationB.
Tech No. of Positions0Skill (Primary)Support Skills-Account Management-Integrated Service Delivery (ISD) / (MSD) Employee GroupBusiness Line FT CityContra CostaEntityINFRAAuto req ID696264BRLocation : Massachusetts Experience : 11-15 Years Country : USA