HCL Technologies
Contra, Switzerland
vor 1 Tg.
source : Experteer

SR NumberHCLI / HCLI / 2020 / 1281892Job Description (Posting).Job Description

  • Functions as the Senior Client Engagement Manager / Service Delivery Executive and must have experience in management and oversight of Enterprise wide, Applications and Infrastructure, in depth knowledge of Industry Best Practices, Service Level Management, Key Performance Indicators.
  • Person preferably with an manufacturing domain and having knowledge of applications and systems. Provides project analytical support for the day-today operations as well as long range analysis and decision processes.
  • Applies program knowledge and experience to identify and meet current and future program requirements; interprets, integrates and disseminates large volumes of technical data;
  • generates, processes and monitors program requirements for activities and documents; acts as liaison between Internal Senior Stakeholder and Client Senior Stake Holders.

  • Coordinates and schedules meetings for customers and management.
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
  • Conducts Webex / TEAMS Meetings and is responsible for project tracking and analysis and P&L for the account
  • Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
  • Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problem

  • Should have managment10-50 Million account P&L.
  • Should have demonstrated the ability to organically grow the accounts.
  • Must have experience of managing multi-Geography stakeholder and multi-cultural team. (1.) To ensure customer engagement / satisfaction and referenceability (2.
  • To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. (3.) To anchor process improvement / compliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation) (4.

    To guide, manage, develop, engage the team therby ensuring employee retention (5.) To ensure upskill / creation of resources through internal academies / trainings and growth rotationQualificationB.

    Tech No. of Positions0Skill (Primary)Support Skills-Account Management-Integrated Service Delivery (ISD) / (MSD) Employee GroupBusiness Line FT CityContra CostaEntityINFRAAuto req ID696264BRLocation : Massachusetts Experience : 11-15 Years Country : USA

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