Customer Technical Advocate/ Optical Network Engineer
Alcatel-Lucent
Zurich, CH
vor 1 Tg.
source : DirectEmployers Association

Customer Technical Advocate / Optical Network Engineer Zurich, Switzerland, Switzerland (https : / / ) Customer Services () NI Network Infrastructure 2100000I7P Requisition # Apply for Job Share this Job Sign Up for Job Alerts Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The Customer Technical Support team that you will be part of provide customers with a variety of maintenance services, including but not limited to remote and on-site level 2 operations and maintenance support for complex optical networks, ensuring customer Service Level Agreements (SLAs) are achieved.

What you will learn and contribute to We are looking for a Customer Technical Advocate to be the primary technical liaison between the customer and Nokia's technical support teams in ION. In this role you will :

  • Build trusted advisor relationship with your designated customer, advocating for customer interests within Nokia.
  • Act as a resource having up-to-date, detailed technical knowledge of your designated customer network as well as product expertise.
  • Provide technical guidance to E2E technical support teams to deliver customer-oriented solutions.
  • Ensure proper customer follow-up and escalation by recognizing and prioritizing hot tickets to be worked on by CTS / gTAC / TEC teams.
  • Manage conflict resolution and assist with providing services fully compliant with the established SLAs. Your skills and experience You have :
  • Bachelor or relevant degree in a technical field related to telecommunications / IT
  • Knowledge of Optical Network Products, knowledge of Nokia WDM / OTN product family is a plus
  • Relevant experience in telecommunication, focus on optical transport networks It would be nice if you also had :
  • Experience with Network Management Systems, knowledge on Nokia NSP / NFM-T is advantageous
  • Experience with Redhat, Linux / Unix shell, VMWare
  • Experience with scripting (Python, Shell, Perl,etc.)
  • Knowledge of traffic Generators (Viavi, IXIA, etc.)
  • Fluency in German and English. French is advantageous What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
  • Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation At Nokia, we act inclusively and respect the uniqueness of people.
  • Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.

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