Job Summary
To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.
Planning
Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager
Efficient Resource Planning (manpower, equipment).
Must comply with Swissport’s standard operating procedures(SOPs) and policies
Quality Management
Ensure service levels are achieved
Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration
Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment
Controlling & Reporting
Monitor and control performance KPIs such as baggage delivery / handling, on time arrivals / departures, etc. and ensure they are within established goals
Ensure that all records of all transactions relating to the operation are maintained
Ensure that administrative and control policies and procedures are maintained
Assures all employees comply with company rules and procedures and other authority requirements
Take disciplinary action with subordinates as needed
Supporting
Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation
Solves conflicts / irregularities and takes appropriate action
Participate in meetings internally and externally as may be required
Implements and monitors the local emergency plan
Qualifications and Competencies
Bachelors or Associates degree a plus, but not required
3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes
Proven ability to work independently and as part of a team
Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines
Excellent organizational and leadership skills with attention to detail.
Strong knowledge of ground handling operations and services
Must be qualified on deicing and procedures
Outstanding communication skills including written, oral, interpersonal and presentation
Ability to be on call 24 / 7 for emergencies
The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations
Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
Ability to work under pressure
Must be able to work in inclement weather
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.
Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
