delivery manager
Mantu
Vernier, SWITZERLAND
vor 6 Tg.

To extend our team in Swizerland, we are lookign for a Delivery manager,

Role and responsabilities :

Project / Service Management :

  • Design and follow a delivery strategy according to the client expectations in order to meet his challenges and objectives while respecting his ongoing process
  • Organize this strategy around a day to day framework maintaining a continuous improvement approach
  • Understand and receive clients inputs in order to build the correct action plan to cascade to :
  • The project team
  • The delivery center
  • Manage and organize tasks and actions for each project / service at the right frequency
  • Ensure a clear communication / intervention level with each stakeholder
  • Monitoring & Reporting :

  • Project Governance :
  • Project follow-up (Weekly meeting, Steering committee, Strategic Committee)
  • Capacity Planning
  • Risk Management
  • KPI and SLAs management
  • Project Satisfaction follow-up
  • Responsible of Documentation management
  • Rigorous with documentation
  • Quality Insurance Plan
  • Business Continuity Plan
  • Skills Matrix
  • Financial Management & Invoicing :

    Gather and prepare the financials elements in order to invoice on time.

  • Collect and consolidate financials elements (Time, work units, work packages)
  • Prepare and validate financials details during the invoicing process
  • Support recovery management
  • Continuous improvement :

    Be proactive with best practices based on daily experiences :

  • Collect and analyze feedbacks from customers and project teams
  • Propose relevant solutions based on previous analysis
  • Be able to suggest KPI / SLAs improvement on long term projects / services
  • Communication and governance :

  • Weekly / Monthly / Quarterly reporting with clients :
  • Project Follow-up
  • Capacity planning adjustment
  • Production Status (KPI / SLAs)
  • Alerting and support request in case of need
  • Weekly / Monthly internal governance :
  • Weekly team follow-up meeting
  • Internal Steering Committee to manage projects / services strategy and actions plan
  • Project / Service P&L review
  • If you have at least 5 years of experience in Project and team management with fluent English spoken and written, we have what you need.

    We expect you to bring your know-how within our expertise pole in order to advise our customers to be at the forefront of the technicality of the projects.

    Why AMARIS?

  • To be part of an international and multicultural environment.
  • A fast-growing global company, opportunities for rapid development through a tailored career path.
  • Integrating the consulting world
  • Soft skills training : interpersonal communication, team management, project management.
  • Technical training
  • You will have the opportunity to unleash your potential, both professionally and personally.
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