To extend our team in Swizerland, we are lookign for a Delivery manager,
Role and responsabilities :
Project / Service Management :
Design and follow a delivery strategy according to the client expectations in order to meet his challenges and objectives while respecting his ongoing process
Organize this strategy around a day to day framework maintaining a continuous improvement approach
Understand and receive clients inputs in order to build the correct action plan to cascade to :
The project team
The delivery center
Manage and organize tasks and actions for each project / service at the right frequency
Ensure a clear communication / intervention level with each stakeholder
Monitoring & Reporting :
Project Governance :
Project follow-up (Weekly meeting, Steering committee, Strategic Committee)
KPI and SLAs management
Project Satisfaction follow-up
Responsible of Documentation management
Rigorous with documentation
Quality Insurance Plan
Business Continuity Plan
Financial Management & Invoicing :
Gather and prepare the financials elements in order to invoice on time.
Collect and consolidate financials elements (Time, work units, work packages)
Prepare and validate financials details during the invoicing process
Support recovery management
Continuous improvement :
Be proactive with best practices based on daily experiences :
Collect and analyze feedbacks from customers and project teams
Propose relevant solutions based on previous analysis
Be able to suggest KPI / SLAs improvement on long term projects / services
Communication and governance :
Weekly / Monthly / Quarterly reporting with clients :
Capacity planning adjustment
Production Status (KPI / SLAs)
Alerting and support request in case of need
Weekly / Monthly internal governance :
Weekly team follow-up meeting
Internal Steering Committee to manage projects / services strategy and actions plan
Project / Service P&L review
If you have at least 5 years of experience in Project and team management with fluent English spoken and written, we have what you need.
We expect you to bring your know-how within our expertise pole in order to advise our customers to be at the forefront of the technicality of the projects.
To be part of an international and multicultural environment.
A fast-growing global company, opportunities for rapid development through a tailored career path.
Integrating the consulting world
Soft skills training : interpersonal communication, team management, project management.
You will have the opportunity to unleash your potential, both professionally and personally.