PURPOSE OF POSITION
Viking Cruises is one of the world’s leading cruise line company that manages a fleet of 64 river ships and 5 ocean ships (and growing) with offices across the globe.
We have our Marketing and Sales headquarters based in Los Angeles, USA and the Operational Head Quarters based out of Basel, Switzerland.
The IT Onboard Operations team guarantees a seamless operation of our fleet of River ships cruising in Europa, Asia and North Africa.
The team manages the entire IT Infrastructure including, but not limited to, VSAT, TVRO, Network and WiFi infrastructure, iTV system, server and clients of various flavors.
As a Corporate Systems Manager, you will be responsible for a fleet of 8-14 River ships. Your main task will be the monitoring and maintenance of all IT systems, storage, network and related infrastructure aboard the vessel and the implementation of new hard- and software.
The Corporate Systems Manager reports to the Head of IT Onboard Operations. Starting date would be as soon as possible.
This role is based onboard our vessels in Europe with max. 15% Home Office.
Perform daily operations as detailed in run books and other technical documents to be provided during training
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Verify that any back-up procedures are carried out and have been verified as successful in line with Viking Cruises IT policies
Maintain operational, configuration, or other policies and procedures as instructed
Perform periodic performance reporting to support capacity planning
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Maintain data center environmental and monitoring equipment
Maintain appropriate hardware inventory levels, ensure that all IT equipment is in good working condition, including PCs, printers, point of sale systems, servers and related hardware
Provide basic user training and support in use of common PC software and specialized property management software as needed
Monitor and support the satellite communication systems to ensure that the system is operating to optimum performance
Associate degree in computer science or related field or equivalent work experience
Minimum of two years practical hands-on experience in a similar role, e.g. as Systems Manager
Strong working knowledge of IT operating systems, especially Microsoft Windows Desktop, Microsoft Windows Server and Microsoft Office products
Ability to troubleshoot and repair PC and printer hardware
Basic understanding of LAN and WLAN networking
Hands-on experience installing hardware and software
Experience with VMWare VSphere, Hyper-V and XenDesktop preferred
Must be organized and analytical
Excellent time management
Excellent attitude and interpersonal skills
Follow directives of onboard management to adhere to all behavioral, safety and other rules for crew members and keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility
Comfortable dealing with senior stakeholders and working autonomously
Can-do mindset, excited about driving change in a fast-paced environment
Loves to be the go-to person for our guests and the internal clients
If you are interested in this role, please apply via our website, including a cover letter (one page, introducing yourself and outlining why you are interested in the role) as well as your CV and relevant references.