On the ball? Guest Process Senior Manager Your duties
Evaluating and analysing current concepts, work flows and business processes within the Guest Operations department and associated services (e.
g. Travel, Transport, Accommodation) with the goal of developing and implementing process solutions to improve operational efficiency and seamless, cross-
functional provision of event services to FIFA guest groups
Identifying requirements, driving innovation and establishing fit for purpose and fully integrated event IT solutions, project management standards and event documents (e.
g. policies and procedures, responsibility matrix) for the Event Services sub-division
Coordinating and maintaining a strategic overview of all guest services across all the FIFA tournaments and events, monitoring and steering cross-
functional integration based on data analysis of existing processes and information flows
Defining processes, parameters and requirements in relation to concepts, timelines, policies, responsibilities and operational workflows
Acting as the lead communicator on processes and related requirements between the project group and FIFA IT in order to further develop integrated guest IT tools and set up of a Guest Operations Center for event time
Developing and designing documents including training manuals, process outlines, flowcharts and implementation procedures
Developing quality systems as well as monitoring and presenting project quality performance at periodic project review meetings
Extensive relevant work experience in the use of information systems that support the delivery of project and guest management
Six to eight years’ experience in project and process management
Ideally experience within a sport / event organisation or in a mega project, preferably a world-class sporting event
Fluency in English and one more FIFA language required (French, German or Spanish), additional languages a plus
Ability to present complex information in an easily understood and accessible format
Innovative, solution-oriented personality with a readiness of mind
Team player with a high level of accountability
Willingness to travel occasionally
You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).
Apply here Fédération Internationale de Football Association, FIFA-Strasse 20, 8044 Zürich
Human Resources Only direct applications via our applicant tracking system will be considered (no agencies or applications via email / post please).