Viking Cruises
Basel, Auf dem Schiff
vor 3 Tg.
source : BUHL GmbH

Reports to First Housekeeper

Department Hotel Division -Housekeeping

Accountability Responsible for all Housekeeping related activities in Guest staterooms, Suites, corridors and pantries. Lead and support a team of Cabin steward ess, Assistant Cabin host ess and House Persons Ensure reporting of all maintenance issues and inspection completion in timely manner.

Operational duties

  • Carry out daily pre-shift briefing and ensure Team are in their assign section and start service in due time.
  • Inspect daily during morning and evening shift passenger’s cabin, corridors, pantries and lockers for cleanliness and perfect cabin set up.
  • Ensure deficiencies are reported and corrected accordingly. Submit report to 1st Housekeeper for record keeping.

  • Follow up and keep track of all special cleaning matrix such as : cleaning of curtains, carpet shampoo, furniture, shower head sanitation etc.
  • Monitor par level of all lockers within working areas and ensure sufficient supplies are available for the cabin steward ess.
  • Complete the weekly general supply requisition and submit to the 1st Housekeeper for approval.
  • Arrange for pick up of general store as per schedule and ensure proper distribution to lockers within working areas.
  • Ensure proper handling and safe usage of chemical and housekeeping equipment.
  • Overall scheduling of the team with work assignments.
  • Be knowledgeable and aware of NLV special cleaning instruction.
  • Supervise crew on baggage delivery and collection.
  • Inform 1st Housekeeper of any guest related issues to be followed up by Management.
  • Follow up on Guest special requests.
  • Prepare for USPH inspection and participate during regular ship inspection.
  • Ensure all Logs are signed and kept up-to-date in designated areas.
  • Provide leadership for all direct reports; responsibilities include, but are not limited to : Managing personnel files
  • Conducting performance reviews, including discipline as needed
  • Ensuring MLC compliance
  • Participate in inventory
  • On job training
  • Crew recognition and communication
  • Demonstrate professionalism and be a good role model for subordinates.
  • Interact with guest and employee in a professional and positive manner.
  • Maintain a clean and safe workplace with emphasis on employee health and fire chemical safety.
  • Ensure all housekeeping areas meet VOC standards.
  • Operate in line with all USPH, Environmental, Safety and Security Policy.
  • Perform other duties as assigned by Executive Housekeeper or 1st Housekeeper.
  • Required Qualifications

  • Minimum two years Housekeeping management experience on ships or hotels of 300+ room
  • Management experience working with a multinational Staff / Crew
  • Hospitality or Business Management Degree or industry related experience
  • Excellent English oral and written, additional European language recommended
  • Computer skills necessary (Word, Excel, Fidelio, Espresso)
  • Strong knowledge of sanitary procedures
  • Keen eye for cleanliness and attention to details
  • Experience in Human Resources procedures
  • Able to explain various housekeeping chemicals, equipment and their usage
  • Able to walk and stand during long hours
  • Excellent Guest interaction skills
  • Able to work under pressure
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