Senior Receptionist / Front Desk Manager
A&C Global Jobs
Onbord River Cruise Ships, Switzerland
vor 1 Tg.

Responsibilities

Responsible for the entire front desk department, including duties such as :

Setting up of written duty rosters for all front desk staff and hairdresser / shop personnel

Managing, motivating and providing continuous training of all front desk staff

Setting up of written duty rosters for all housekeeping staff, as well as planning of stations (in cooperation with the Hotel Manager)

Organizing and ensuring the realization of efficient and smooth check-in and check-out procedures

Implementing and maintaining the company standards and budgets for the front desk department

Providing correct administrative handling of the cashless system

Settling of the accounts of sales of all outlets onboard

Settling all administrative jobs as per company directives

Correctly forwarding and filing all purchase orders from the hotel department in cooperation with the Hotel Manager

Preparing the Night Auditor report

Generally relieving the Hotel Manager of administrative jobs and active participation in managing the hotel department

Following up on passengers' requests that have been handed to the front desk

Maintaining impeccable cleanliness, hygiene and tidiness at the front desk area

Entering inventory data and evaluations, as per company's instructions

Implementing correct appearance / uniformity, as well as standards of personal hygiene of all front desk staff

Co-responsible for maintaining a correct flow of information on board

Final responsibility for the housekeeping department

Maintaining an active presence at official occasions and events

Qualifications

English and German written and spoken

Completed vocational training in the hotel or service industry

2 years in a comparable position

Administrative experience

Computer skills (Microsoft Office)

Experience with modern communication methods

Experience with computerized cash registers

flexiblity

organizational skills

objectivity

excellent communication skills

stress resistance

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