Customer service representative bilingual English and French
Geneva, Geneva, CH
vor 6 Tg.

Our client is a leading worldwide company specialized in consumer goods and based in Geneva. They are currently looking for a senior customer service representative to join their team.

The successful candidate will have previous experience in customer service and will be able to work with SAP / R3 on a daily basis and communicate with customers and distributors in English and in French.

Customer service representative bilingual English and French

6 months temporary mission - immediate start

Missions :

  • Handle calls or emails as assigned by management, ensuring individual targets are met on a daily basis
  • Enter appropriate and correct data in respective data systems (SAP / R3)
  • Ensure goods delivery
  • Work towards SLA's as set by management
  • Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business
  • Carry out all other tasks as assigned by the management team
  • Strive for a first time resolution to all enquiries via call and emails
  • Support CRM, quality and incident management together with other administrative tasks.
  • Profile :

  • Bachelor degree, BTS or equivalent
  • English and French fluent (oral & written)
  • At least 5 years relevant experience in a customer service in consumer goods
  • Experience with luxury goods
  • Strong command of Excel and key user with SAP / R3
  • Available for an immediate start
  • Swiss citizen or eligible to work in Switzerland (C, B, G permit)
  • Resume in English and work certificates

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