Ground Operations Specialist
Novartis
Basel, Switzerland
vor 6 Tg.

Job Description

The Ground Operations Specialist is responsible for checking operational feasibility of flight requests and processing them in a timely manner, resulting in safe, economic and efficient flights in accordance with customer needs.

Your responsibilities :

Your responsibilities include, but are not limited to :

  • Ensure timely and good communication with all customers and representatives, striving for continuous improvements on service levels and operational excellence.
  • Determine the most suitable trip planning with regard to national and international regulations (e.g. overflight permits), meteorological conditions, airport constraints and passenger comfort.
  • Prepare operational flight plans (OFP’s) and file ATS flight plans for short and long haul sectors while taking into account all relevant factors that may affect the operations (aeroplane performance, weather, Flight Time Limitations, notams, overflight and landing permissions etc.).
  • Provide crew with a thorough and professional crew briefing, covering all significant information that may impact the operation of his flight.
  • Liaise and coordinate proactively with other internal and external departments to ensure that required services are provided in an efficient and timely manner e.
  • g. maintenance team, ground handling, customs.

    Minimum requirements

    What you’ll bring to the role :

  • High school diploma or equivalent / College degree with a major in air transportation or Flight Dispatcher license
  • Minimum one year working experience in an airline or NCC operator
  • Experienced user of MS office and experience in dispatch software (Jeppesen, APG)
  • Excellent English language skills (verbal and writing), foreign language skills (German, French, Italian or any additional language) is an asset
  • Good problem solving and decision making skills and a proactive approach
  • Good interpersonal and communication skills, stress resistant, team oriented and a positive attitude
  • Please make sure to add a CV and Cover letter to your application

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