Today Lonza is a global leader in life sciences. We are more than 15,000 employees in more than 100 locations around the world.
While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.
In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
We are currently looking for an experienced Associate Director Global Customer experience; this role will be working within our Capsule and Health Ingredients (CHI) Business.
This will be based from our site in Bornem, Belgium.
The Associate Director of Customer Experience is responsible for facilitating ownership of customer experience excellence throughout our company.
The vision for customer experience excellence is alignment to strategic customer segments’ expectations and goals, for seamless, transparent and frictionless experience that sustains mutual growth.
This position reports to head of Marketing and influences the organization and is CHI champion in providing seamless interactions.
The Customer Experience Leader will lead a small multi-cross functional team to facilitate central oversight of customer experience programs and efforts across the CHI organization.
The team will focus on synergies, organizational learning, holistic perspectives, closed-loop systems, creativity, improvement, customer-centricity and momentum.
Centralized customer experience programs include NPS surveys, customer relationship management and customer success, customer service and business process improvement.
Key responsibilities :
What we need you to have :
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility.
How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment.
Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences.
In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.