JoiningIntuitive Surgical means joining a team dedicated to using technology tobenefit patients by improving surgical efficacy and decreasing surgicalinvasiveness, with patient safety as our highest priority.
Primary Function of Position : Intuitive Surgical is widely consideredthe most exciting medical device company in the world today.
Surgeons worldwideare changing the way surgery is performed by utilizing our robotic surgicaldevice, the da Vinci® Surgical System, to enhance their surgical precision andgreatly improve patient benefits.
Wehave attracted some of the best and brightest on our team and now we are seekinga Field Service Engineer II manage Customer Technical Relations after the pointof Sale on All Intuitive Surgical Products, in an assigned territory.
Thisposition will require you to work independently, manage and prioritizetechnical escalations, and establish and maintain expectations with both thedirect customer and other Intuitive surgical employees.
Rolesand Responsibilities : Field service Engineer supporting all da Vinci® Surgical platformsAnalyzecustomer’s requirements to ensure effective system installation by providingPre site Planning and Installation Coordination with the customer.
Abilityto autonomously manage and schedule both planned and unplanned appointmentswith Customers to ensure maximum system reliability, functionality and that UptimeGuarantees are achieved.
Assess and determine follow up visits to ensuremaximum system reliability.Usediscretion and independent judgment when assessing the functionality andRepairing Intuitive Surgical products.
Usediscretion and independent judgment when assessing customer-training needs withrespect to technical training in an Operating Room environment, and provideboth technical training and or technical support as required.
Independentlymanage all administrative duties of role that includes but are not limited to;Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment,Training Documentation, Preventative Maintenance Scheduling, Service ContractsBillings, System Configurations, and data in Call Escalation database.
or equivalent training / experience which may include extensive course work or study in the field of engineering or applied science3-7 years of experience as a Field Service Engineer required, experience with medical devices preferredStrong written and oral communication skillsGood interpersonal skillsGood administrative and record keeping skillsGood knowledge of Operating Room protocolTrack record of solid customer relationships with Surgeons and Hospital staffProven ability to independently troubleshoot complex electro-mechanical systemsAn ability to travel up to 25%, dependent upon account distribution