Business Activity Manager – French Speaker - Basé à Braga - Portugal
Webhelp
La Tour-de-Peilz, Switzerland
vor 6 Tg.

Why join us

Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your business skills?

Then join our team! You will grow with us in a global company that puts its people at the heart.

We are bringing a Business Activity Manager on board to support us maintaining our business quality standards and achieving high-level production performance.

Your mission at Webhelp

At Webhelp, your contribution will make a difference in the business of our clients. You will be responsible for facilitating all aspects of an activity program, from planning of product and business development projects, up to production, launching and post-launch evaluation.

Additionally, you will also be responsible in leading teams throughout the execution of projects.

As a Business Activity Manager , you will ensure the management and improvement of production. You will guarantee the quality of customer relations on the projects that you will be managing to achieve the defined objectives set jointly with the Customer accounts department to answer client expectations.

What you will be doing at Webhelp

As a Business Activity Manager , you will :

  • Follow margins and management ratios on the perimeter of action
  • Propose and set up action plans to improve results
  • Manage recruitment forecasts and ensure optimum use of available production positions
  • Make production / quality / customer expectations arbitrations
  • Guarantee respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Follow the turnover, absenteeism on the activities and drive the necessary action plans
  • Forecast medium term staffing and start recruitment
  • Ensure the availability of production means (material, tools, technical resources) and human resources.
  • Manage production incidents
  • Provide the administrative elements of the project (billing, compensations, leave).
  • Manage set ups.
  • What we are looking for

    Your natural talent for B2B environment interactions and ability to create, plan, and manage activities effectively and strong business knowledge will get you far in your journey with us.

    Well be a great match if you :

  • Are Native or Proficient in French (mandatory)
  • Are fluent in English (C1)
  • Have proven work experience in the field - a minimum of 1-2 years.
  • Have previous experience in teams management (Contact Centers is a plus)
  • Have a strong ability to create, plan, and manage activities effectively
  • Pride yourself with excellent client-facing and internal communication skills
  • Possess solid organizational skills including attention to detail and multitasking skills
  • Have a strong working knowledge of Microsoft Office for reporting and analysis purposes
  • Inspire others with a positive and can do attitude overlooking a community-building approach.
  • You appreciate our values of recognition , integrity , unity , commitment , and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.

    What we offer

  • Competitive wages (14 monthly payments per year)
  • Meal allowance in voucher card (net)
  • Additional benefits
  • Investment in training and personal development
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Because of our emergency plan for COVID-19, you may have to work from home for a limited time.
  • Who we are

    Webhelp is a French multinational BPO company that is making business more human for the worlds most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.

    Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

    If this sounds like you, join us!

    Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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