Live Chat Support Specialist Bilingual with German & English (Relocation to Barcelona)
TDCX
Lucerne, CH
vor 6 Tg.
source : Europe Language Jobs

Description

Who is TDCX?TDCX (NYSE : TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

What’s your mission?We're looking for a solution-focused, empathetic Client Services Specialist to join our growing Client Services team.

  • You will support our client's existing and potential advertisers as they seek support while advertising on our client'
  • s platform. You will help support a wide range of queries ranging from questions about our client's platform, to more technical questions related to digital advertising tools.

    You will have a keen eye for detail and will help us build processes and tools that help our client, and their clients succeed.

    Responsibilities : Make your own discoveries - Grow a deep understanding of the client's products, processes and tools.

  • Become an expert in supporting complex digital marketing issues. Share candid and solution focused feedback and communication of our client'
  • s needs to help inform change.Assume ownership - Help provide the highest level of service to our clients. Understand their needs and determine the right course of action with a view on helping them grow their business.

    Embrace change as an opportunity - You will work in a fast-paced environment, and you will be ready to step outside your comfort zone to gain new experiences to help scale our support team.

    Raise the bar - Be results focused and always look to improve your performance versus your goals. Be proud to deliver high quality service that makes our client stand out against the crowd.

    5. Offer and ask for help - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers.

    Do not be afraid to ask for help. We will build this team together, but we all need to demonstrate humility to help us learn and grow.

    Requirements

  • Who are we looking for?Availability to start working on Sept 29th - October 6th based in Barcelona, Spain.Bachelor’s degree or equivalent professional work experience in customer or client servicesFluency in written and verbal German &
  • EnglishGood communication skills with a strong customer focus.Comfortable working in a changeable environment.Familiarity with digital advertising, HTML or JavaScript is a plus.

    Offer

    Top reasons to work with TDCX : Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

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