Vifor Pharma a world leading Nephrology, Iron Deficiency and Cardio-Renal pharmaceutical company are experiencing rapid growth due to pipeline realization and optimization.
In addition, the global information technology group is expanding to meet the needs of the business with new tools and technologies to bring lifesaving and life improving medicines to patients.
As such a new role has arisen for a Regional Site Lead for Switzerland and Southern Europe; this is a leadership position to manage service across a number of affiliates to manage internal and external IT support to contribute to the smooth running of all IT operations in the assigned territory as well as leading continuous improvement initiatives within the area.
Based on site in HQ at Glattbrugg this will be a key internal customer facing role.
Interacting with the regional business functions, understand the SLAs and acting as the single point of contact for all IT demands.
Ensuring the smooth running of the IT operations in the region, including end user support, regional IT systems and services, communications and connectivity
Ensure that all requests are handled according to agreed SLAs
Managing crisis situations, which may involve complex technical hardware or software problems
Manage the HQ & regional IT Support team
Lifecycle Management of existing hardware, systems and applications
Recommending information technology strategies, policies, and procedures identifying problems; evaluating trends; anticipating requirements
Developing and implementing new IT procedures and reviewing and enhancing existing procedures
Manage the Technology Services Operations at the HQ in Zürich
Manage regional business stakeholders and their IT demands
Continuously improve regional IT support
Ensure regional IT teams are trained and follow the Global IT processes and procedures
Work with other Regional IT Site Leads to analyze and make recommendations for hardware and software standardization, as well as IT processes and procedure
Support Global IT projects and programs for regional deployment and implementation
Create KPI and reports to measure the efficiency and effectiveness of the team
Delivers small-scale change / enhancements and improvements to regional IT solutions.
Associate degree in Computer Science (or equivalent)
Experience & proven hands-on track record managing IT Support Teams and systems
Strong customer, Relationship management and service quality focus
Solid technical understanding of IT landscapes
Demonstrated ability to plan and execute technology projects and system implementations effectively
Experience working with Microsoft Products (SCCM, Intune, O365, Azure, Windows OS, Active Directory, etc.)
Understanding of technical support processes
Experience with desktop deployment automation architecture, design / migration, and troubleshooting
University degree in computer science or business information technology
Minimum 8 years Information Technology experience required, with focus on the IT workplace
Minimum 2 years of Project- and Migration experience
Preferred : Additional certification (ITIL, PMP)
Experience with GxP Operations within a pharma context, ERP esp. SAP, etc