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Head of Retail
Swatch Group | Biel / Bienne, Switzerland - il y a 1j
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  • Reporting to Brand Manager, overseeing 11 stores & 5 franchise stores across Hong Kong and manage a team size of 150 retail staff including store operations, personnel, training and administration
  • Deliver high quality service, achieve business targets and manage full P & L of stores, leading teams to drive sales & profit effectively
  • Developing business plans and strategies together with the Senior Management to drive productivity improvement, customer service & revenue growth
  • Responsible for the execution of the retail strategy including identifying new location and liaison with landlord
  • Evaluate possible location for new store open and prepare business plan for potential locations
  • Manage process of opening new stores to ensure compliance to planned timelines & budget and corporate standard
  • Establish store operations standard & procedures in compliance to Company policy and set up infrastructure for retail operations
  • Oversee cost control and inventory control
  • Propose & review CRM & Retail Marketing promotion & well communicate with Marketing team & Longines HQ to get all approval & maintain the effectiveness of the program
  • Work closely with Human Resource Business Partner on manpower planning, staff development & all HR related issues
  • Work together with Training Manager for the required training and provide training needs from retail side
  • Your profile

  • A good team player with excellent communication skills
  • Strong background in team leadership & people management
  • Good analytical and problem solving skills in retail business control
  • Good command of both written & spoken English and Mandarin
  • Computer literate in Microsoft Office
  • Professional requirements

  • University graduate
  • A minimum of 10 years’ retail experience with management level in luxury product preferably in watch and jewelry business
  • Language Skills

    English: excellent

    Chinese (Cantonese): mother tongue

    Start date


    Company address

    The Swatch Group (Hong Kong) Limited

    10/F Kerry Centre

    683 King’s Road

    Quarry Bay

    CN-Hong Kong

    Contact person

    Yau Rosana